Regional Branch Manager
Job information
- Location: Coalville, Leicestershire
- Job type: Full Time, Permanent
- Job sector: HGV / Truck
- Salary: £55000 per annum
- Published: May 1, 2024
HGV – Regional Branch Manager
Location: Coalville
Shift: Monday – Friday
Salary: £55,000 + Fantastic Benefit Package + Company Car+ Bonus
Shift: Monday – Friday – Day Shift (39hrs)
Overall Purpose of the position of the HGV – Regional Branch Manager
To deliver the highest possible levels of customer service to their defined region and ensure the Service Depot operates in an efficient and effective way
Main Duties of the HGV – Regional Branch Manager
- Attend to customer requirements for all service-related issues on a day-to-day basis, resolving them timely and professionally.
- Maximise the use of the resources available to the Service Centre, dividing their time equally between the Service Technicians and office staff to ensure that Branch practices and requirements are fully upheld.
- The Regional After-Sales Manager is to ensure that all the employees work in accordance with the company handbook and any breeches of discipline should be resolved locally or escalated through their respective reporting chain.
- To ensure that the service technician’s work is completed to the highest mechanical standards and the quality and conclusion of each job is fully observed, and job reports are completed correctly.
- To ensure all depot administration activities are completed correctly, including all security and landlord related issues, and any other involving local external bodies.
- The Regional Service Manager is to ensure that at all times a high standard of depot housekeeping and cleanliness is maintained, with focus on image standards. Health and safety standards must be maintained at the depot and at customer sites; any breach of H&S standards are identified and highlighted to the UK Service Operations Manager.
- When necessary assist the depot controller(s) with the prioritising of the engineer workload to ensure that all work is covered in good time.
- Ensure that the Depot monthly objectives are completed within good time including; monthly CI’s, accurate completion of weekly reports and at month end all customer Invoices are to be accurately raised, completed and despatched.
- Continually monitor depot overheads and ensure spend does not exceed budget.
- Maintain a low ‘WIP’ level. All open jobs to be settled within the calendar month.
- Maximise the profitability of each depot, including the increased revenue through reduction of costs, increased efficiency, and the generation of new work.
- Continual monitor and look to improve depot staff efficiency, productivity, and utilisation, and ensure maximum staff motivation and performance is maintained.
- Provide technical support to problem jobs both in the workshop and the field highlighting where necessary failures in quality through the appropriate company procedure.
- Providing technical support to incidents involving the Equipment were there is a risk to life or property, escalating to the Aftersales Manager, UK Service Operations Manager or Quality Manager within 24 hours.
- Ensure the correct levels of parts are held in both the depot parts department and technicians van.
- Ensure the highest level of ‘Fixed First Visit’ is achieved, and continually work towards improving this.
- The weekly checking of the technicians and depot staff time sheets for accuracy, detail and that overtime is authorised and worked correctly.
- Approving holiday within the depot to ensure acceptable manning levels are maintained to undertake the normal workload.
- In conjunction with the UK Service Operations Manager and the personnel department identify manning deficiencies and undertake the interviewing and selection process of relevant candidates.
- Identify technician training needs through performance evaluation and resolve with extra training, in conjunction with the UK Service Operations Manager.
- The Manager is to conduct annual and probationary personal appraisals of all depot staff as directed through the UK Service Operations Manager and the Personnel Dept
- Make regular customer visits as required.
- Attend any forum as requested, both internal and external, which could mean out of region locations, and include overnight stay.
- Control of contracts both service and full contract to ensure profitability and service scheduling.
- Liaise with Regional Sales Manager to ensure good communication on possible new sales and problems reported from customers after delivery.
- Willingly carry out any other duties deemed appropriate by the company.
Key Result Areas and Performance Measures of the HGV – Regional Branch Manager
- Financial turnover, gross and net profit contributions for the Service Centre.
- Efficiency reporting and utilisation of staff.
- Customer satisfaction levels, from personal feedback, and service follow up calls.
- Standards of housekeeping.
- Contributing to the development of new ideas and strategy (continuous improvement).
- Generation, accuracy, and timeliness of reports.
- Maintain responsibility for a Personal Development Plan and attend internal and external training events as appropriate.
- Run within or under budgetary targets
- Technical competence is managed and maintained at Service Centre level, a training matrix should be maintained.
- Response Times VOR & None VOR
- First Time Fix – FTF.
- Machine contract performance
To make an application for this HGV – Regional Branch Manager role, please reply to this advert with an up to date copy of your CV or call Anton at Kemp Recruitment on 0330 440 2323 (BT Local Rate) for further information)
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